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Payments
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can i use a discount code on a sale item?Discount codes apply to most of our jewelry, with the exception of pieces currently on sale. Our sale items already have a larger discount than most of the codes ever available, which means you are getting the best possible deal on them!
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Where do I enter my discount code?Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
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What should I do if my payment doesn’t work?We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help! Please note: If you want to pay via credit card and are using AMEX, you have to proceed to PayPal first, and then select the option "Pay with Credit or Debit Card" inside PayPal. If you need help with that, please contact our customer service.
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Is your site safe and secure?Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
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How can I pay for my jewelry?We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.Please note: If you want to pay via American Express, please select PayPal in the checkout and then click on the option "Pay with Credit or Debit Card" inside PayPal. If you need help with that, please contact our customer service
Shipping
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do you ship on weekends or bank holidays?All orders ship Monday – Friday, excluding weekends and official bank holidays.
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Will I have to pay for international taxes and duties?Only very few of the orders we ship may be subject to import duties and taxes. Please contact your local customs office if you are unsure. Moon Magic cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges if they apply. If you should decide to decline a package you will be refunded minus a fee for returning the item to us and restocking it.
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do you offer express delivery?Unfortunately during this busy holiday period, we can not offer Express delivery - sorry!
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Can I track my jewelry's journey in the mail?Absolutely! We know you are excited to follow the journey of your new magical jewelry every step of the way. We’ll always send a tracking number via email within 24 hours of your order. With this number you can track your order at www.dhl.com.You can also send us a quick message and we'll be happy to track it for you.
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How long will it take for my jewelry to arrive?US All other countries Standard delivery: 6-12 business days All shipping times do not account for any unforeseen delays on the courier's end. Please also note that due to Customs in Colombia and Mexico, shipments to these countries may experience delays. Please note: Our carrier is operating with the utmost caution to protect our customers and the delivery workers. Unfortunately, this may add to unavoidable delivery delays. We appreciate your patience and understanding during this time. Please also note that for the following countries, standard delivery is currently 14-30 days: Bermuda, Bolivia, Cayman Islands, Congo, French Guiana, Gambia, French Polynesia, Dominica, Fiji, El Salvador, Guadeloupe, Guinea Bissau, Lebanon, Saint Kitts And Nevis, Saint Lucia, St. Vincent, Antigua And Barbuda, Aruba, Barbados, Belize, Bhutan, Cambodia, Central African Republic, Comoros, Djibouti, Equatorial Guinea, Eritrea, Gabon, Guinea, Jamaica, Mali, Martinique, Moldova, New Caledonia, Nicaragua, Reunion, Sao Tome And, Principe, Somalia, Togo, Trinidad and Tobago, Tuvalu, Western Sahara, Zimbabwe
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How much does shipping cost?We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries. Shipping costs? We’re keeping it simple: US Standard Delivery Orders above $50: Shipping is on us! You’re welcome! Orders below $50: $5.90 one-off shipping fee All other countries All orders: $8.90 one-off shipping fee
Returns
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When will I receive my refund?As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping).
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How do I return my jewelry?Extended Holiday Return Policy. Orders placed from Nov 20th are eligible for an extended 60-day return policy. Just send us an email within 60 days saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your jewelry.
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Can I return my jewelry?Yes! We want you to be head over heels for your new jewelry. If you’re not 100% satisfied, we want to make things right.
Other
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What if I have other inquiries?A moon child’s question should never go unanswered. If you still have questions or simply have something to say, send us an email at contact@arishasilver.com and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!